ORDERS
How long does shipping take?
Austria: 1-2 business days
Germany: 1-3 business days
Europe: 2-5 business days
International: 3-10 business days
Delivery times may vary during releases, holidays or high order volume periods.
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email.
Can I cancel or change my order?
Orders are processed quickly. If you need to make changes, contact us immediately: support@agneaggne.com
We cannot guarantee changes after the order has been processed.
Why hasn’t my order shipped yet?
During releases or high-demand periods, processing times may take slightly longer than usual.
We always aim to ship orders as quickly as possible while maintaining quality control.
Do you ship worldwide?
Yes. AGNEAGGNE ships internationally.
Except for some individual countries
Will I have to pay customs duties or import taxes?
For orders outside the European Union, customs duties and import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
What happens if my package is lost?
If your tracking has stopped updating or your package appears lost, contact us and we’ll do our best to assist you.
PRODUCTS
What makes AGNEAGGNE different?
AGNEAGGNE combines global street culture, elevated aesthetics and independent creative direction. Every collection is built with attention to detail, strong identity and carefully selected materials.
Are your collections limited?
Yes. Each release is produced in limited quantities. We focus on quality, originality and long-term identity over mass production.
How should I choose my size?
Size recommendations and measurements are available on each product page. If you are between sizes, we recommend choosing based on your preferred fit.
What materials do you use?
Material selection depends on the collection and design direction. We focus on quality fabrics, structure, comfort and durability.
How are your products packaged?
Orders are packed carefully with branded packaging elements depending on the collection and release.
Where is AGNEAGGNE based?
AGNEAGGNE is based in Vienna, Austria.The brand was shaped through different cultures, countries and creative environments around the world.
Is AGNEAGGNE a streetwear brand?
AGNEAGGNE exists between high fashion and street culture. Different lines of the brand explore different directions - from elevated design to everyday essentials and culture-driven pieces.
Why do some items sell out quickly?
Many pieces are produced in limited quantities and may not return once sold out.
SUPPORT
How can I contact customer support?
For all questions, contact:
We aim to respond as quickly as possible.
Do you work with influencers or creatives?
For collaborations, press or creative inquiries, contact:
Where can I follow AGNEAGGNE?
Instagram, TikTok, YouTube: @agneaggne
Additional platforms and projects may be announced in the future.
RETURNS & REFUNDS
Can I return my order?
Yes. You can return eligible items within 14 days of delivery. Items must be unworn, unused and returned in original condition and packaging.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Can I exchange an item?
Exchanges depend on stock availability. Contact us before sending your item back.
When will I receive my refund?
Once your return is received and inspected, refunds are usually processed within 5-10 business days.
What if I received a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the issue and your order number. We’ll work with you to resolve it as quickly as possible.
Are sale items refundable?
Sale or discounted items may be excluded from returns unless required by law.