Refund policy
REFUND POLICY
Last updated: 2026
Returns
You have the right to return your order within 14 days of receiving the goods, without giving any reason, in accordance with EU consumer protection laws.
To be eligible for a return:
- Items must be unused, unworn and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
To initiate a return, please contact us at:
support@agneaggne.com
Return shipping costs are the responsibility of the customer.
Non-returnable items
We do not accept returns for:
- Worn or used items
- Items damaged by the customer
- Items returned without prior contact
- Sale items or discounted products may not be eligible for return unless they arrive damaged or defective
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
We may withhold the refund until we have received the returned goods.
Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to change an item, please return it and place a new order.
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 7 days at support@agneaggne.com and include photos of the issue.
We will resolve the issue as quickly as possible.
Right of withdrawal (EU customers)
You have the legal right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after you receive the goods.
To exercise your right, you must inform us by email:
support@agneaggne.com
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you (excluding delivery costs) without undue delay.
We may withhold reimbursement until we have received the goods back.
You must send back the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal.
You are responsible for the return shipping cost.
Refused or unclaimed shipments
If a shipment is refused or returned to us due to failed delivery attempts or unclaimed parcels, the original shipping costs and any return fees may be deducted from the refund amount.
Return address
Returns must be sent to:
Mohsgasse 27
1030 Vienna
Austria
Contact
support@agneaggne.com